Terms of Service

 

Terms and Conditions 

IMPORTANT! Please do not send your core back to us until your new roof has been properly installed and road tested.

Please inspect the product immediately upon arrival for any damages incurred during shipping. Damages must be reported to this number (815) 758-2783 within 5 days of arrival.

 RETURNS:

  • Requests for returns must be made within 15 days from the date of shipment arrival at purchasing customer.
  • All returns must have a Returned Goods Authorization number (RGA#) obtained by calling the returns department at (815) 758-2783. No returns will be accepted without an RGA#.
  • All orders must be checked for shortages or damage and reported to Melrose within 24 hours (excluding weekends and holidays) of arrival at purchasing customer. Please have the invoice number ready when calling.
  • A copy of the invoice must accompany all returns.
  • We reserve the right to determine if a returned part was manufactured or distributed by Melrose.
  • No returns will be accepted on parts installed, used, or damaged by the customer.
  • No credit will be issued on kits returned with missing items.
  • All items priced over $250.00 are subject to a 10% restocking fee for repackaging, inspection, and administrative fees
  • A restocking fee of 30% will be charged for all special orders.
  • All electrical must be returned unused in the original, undamaged packaging with the label and part number clearly marked.
  • All parts returned damaged due to carelessness or installation attempts are non-refundable.

 DAMAGED ITEMS:

  • If an order is damaged, call Melrose immediately to report the damage. All original boxes and packing material must be saved for inspection by UPS. Do not return the parts directly to us, as our shipping department can not accept unauthorized returns.
  • Call our customer service line at (815) 758-2783 and we will assist you with the return.

 OVERDUE ACCOUNTS:

  • Accounts overdue past 45 days will be charged a 2% service fee.  Accounts Past 90 days will be charged 8%. 

 CORE RETURNS:

  • All of our exchange roofs are delivered to you with a RGA# (Return Good Auth#).  Please make sure this # is visible on the paperwork or on the box so we may properly refund you any applicable core charges.  Roof cores sent to us without an RGA#, or explicit instructions, will be treated as abandoned goods after 15 days.  We, unfortunately, do not have the room to store roof cores indefinitely.
  • Painted fiberglass roofs - we cannot accept 1984-1996 painted cores, but we can accept painted roofs from 1997 c5's on up for exchanges.
  • Do not send the core back for a refund until the new roof has been properly adjusted and installed.
  • Unusable cores with broken, abused, or bent frames will not receive a core refund. Please inspect the frame closely for cracks or damage before returning for credit. If you suspect your core may not meet these requirements please call (815) 758-2783 for further assistance.

 WARRANTY:

  • Warranties are void due to damages incurred by incorrect installation. Please see the enclosed install instructions, or call Tech support at (800)-547-0075 Mon-Fri 8 AM-4 PM CST if assistance is needed.
  • All warranties are non-transferable.
  • An invoice or proof of purchase must be retained for warranty.

BUYERS OUTSIDE THE USA:

Please be aware! If you make a purchase and the order total is low in value or a high-risk item to ship we will most likely refund you instead of processing your order.   

TO ORDER:

You may order direct from this site and checkout using Paypal services which will allow you to use most major credit cards, debit cards, or your Paypal account.  

During Checkout you will be asked to "Proceed To Payment" where you will be transferred on a secure server to Paypal.  On that page, you will have the option to pay with Paypal, or with your credit card if you don't have a Paypal account. 

Financing is also available through Bill Me Later. 

DISCOUNTS- 5% Teacher, First Responder, Military 

We would like to say thanks for everything you do.  You make our country better, safer and smarter.  Thank you!  

The discount works off refund,  simply e-mail your School, military, or agency issued ID with your name on it to chris@melroset-tops.com or text to 815-761-7251 and we will refund your purchase 5%.  Teachers- if you do not have a school issued ID you may send a pic of a recent pay stub or link to website that has you listed under their employ.

Thanks again!